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FAQs


See below for commonly asked questions.

I’ve submitted my request, when will I hear back?

We try to respond as soon as possible. Requests are instantly sent to multiple emails here for review. However, our goal is to return your message within 24 hours.

Can I protect my site against attacks and other headaches?

Yes. There is no such thing as a website that is 100% “hack-proof”, but there are measures you can take to help protect your site against malicious attacks.  The best way to mitigate these threats is by simply keeping your site up to date and using a really secure password that you change often and never sharing passwords with colleagues.

How often should I be updating my website due to security patches and updates?

Regardless of what technology you use for your website, you will have core updates, in addition to a handful of tools, plugins, extensions that are integrated into your platform.  It’s important to NOT ignore these updates. We recommend that you are looking for and reacting to these notices as soon as possible.

How often should I be looking at updating the design, content, and adding new features to my website?

On average, companies redesign their website every three years in order to keep up with the newest design trends, to reflect changing business priorities, because lead generation is sub-par, or the newer functionality has been released, leading to the need of an updated platform.

I’ve just updated my Content Management System (CMS), now other areas in my site are broken!  Why?

No one likes having to fix something that doesn’t work the way it was meant to, especially when they feel that they didn’t do anything to cause it.  But the passing of time compounded by new updates to software can lead to some of these problems.

Why can’t you replicate the issue I’m having? (Re-create a bug)

“We can’t replicate the problem” may be one of the most frustrating things you can hear from your web team.  Many times, if we can’t reproduce the issue it might not be directly related to your website. Many time these issues can live inside a browser you are using, poor connection to the internet, hosting, or setting on your computer/firewall.

Why are you unable to provide a time estimate to fix a bug?

Fixing a bug can be tricky.  Most bugs don’t take long to fix; however, some bugs can take hours or even days to fix.  Estimates can’t be provided until we’ve figured out what’s wrong, and most of the work in fixing a bug involves figuring out just that - what’s wrong.

Why didn’t SPAM stop once implementing a CAPTCHA?

CAPTCHA is used to cut down spam, as most spam entries are submitted by automated bots.  However, spam will not be eliminated - a large amount of spam is actually submitted by human users.

Can you explain what Domain Name System (DNS) is and how it relates to my site?

DNS are the Internet’s equivalent of a phone book.  They maintain a directory of domain names and translate them to IP addresses. This is necessary because although domain names are easy for people to remember, computers access websites based on IP addresses.

What’s this thing called PCI compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

What are your hosting options and costs?

BlueEarth Innovation provides hassle-free hosting solutions that are ideal for your website or web-based application.  We not only look at your current needs but help forecast your needs for the future. We manage your server infrastructure, so you can focus on what’s important to your business.

What kind of things will I be billed for?

Every website requires ongoing updates and fixes over time.  Due to the constantly-evolving nature of web technologies, browser compatibilities, programming languages, and software versions, every site needs updates, fixes, and maintenance over the long haul.  There are NO exceptions.

Examples of work that require a developer/programmer are:
-Fixing or updating plugins/modules/extensions
-Upgrading your CMS
-Code or website configurations that have changed
-Fixing a stagnant feature/piece of functionality
-A hacked site
-Repairing something altered by the customer.
-etc.

Contact BlueEarth Innovation if you have more specific questions.